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Before You Read

Our dedicated support staff is available to answer your questions. Feel free to contact us below.

Email: support@buythecar.com
Phone (M-F 9am – 5pm Pacific Time): +1 619-215-1999

Account Setup & Security

You can create a new free user account by clicking here.

You can register with a few different methods:

  • Register with email: Add an email address, username and password to sign up. You will be sent an email link to verify your signup.
  • Register with a RestoMods.com account: Click the RestoMods.com button to register using an existing RestoMods.com account. Your email and password  will be tied to that account. When you log in, you will be redirected to that platform to give your login credentials.
  • Register with a Google or Facebook account: Click the Google or Facebook button to register using an existing Google or Facebook account. Your email and password will be tied to that account. When you log in, you will be redirected to that platform to give your login credentials.

Bidding registration is free and easy and can be done in a couple simple steps by logging in to an existing account here.

  1. In your dashboard, click Account Info
  2. scroll to the bottom of the page to add a credit or debit card and submit. There is no registration fee. We store your card to your account so that buyer’s fees can be automatically collected for any auctions you win.

Note: We do collect buyer’s fees for auction wins.

For more information on the bidding and buying process, see the Buyer FAQ.

You can become a seller by registering a new account or log in to an existing one here. Then click any of the “Sell a car” links on the website to begin the listing submission process.

For more information on the seller journey, see the Seller FAQ.

You can request an email address or username change to your account by sending an email to our support team at support@buythecar.com.

You can request a password reset via the forgot password? link in the login page here.

Restomods.com, Google and Facebook users will need to request password resets on those platforms.

Dashboard Navigation & Tools

You can view your live auctions and completed auctions in your dashboard by logging in here and browsing the main dashboard page.

Tracking your activity is easy through your personal bidder dashboard. You can access all your bidding history by logging in here.

Navigating to “My Bids & Wins”

Once you are logged in, look at the left sidebar of your dashboard. Click on the “My Bids & Wins” tab to see a full breakdown of your activity:

  • Successful Wins: This is your “Winner’s Circle.” Once an auction closes and you are the high bidder, the vehicle will appear here with next steps for completing your purchase.
  • Bidding History: A convenient archive of past and present auctions you participated in, even if you weren’t the final winner.

Your watchlist is the best way to keep an eye on vehicles you’re interested in without having to search for them every time. You can access your saved auctions by logging in here. Finding Your Saved Vehicles Once you are logged into your dashboard, simply look at the left side menu and click the “My Watchlist” tab. In this section, you can:

  • Monitor Progress: See the current high bid and time remaining for all your watched vehicles at a glance.
  • Manage Your List: Remove vehicles once they’ve sold or if you’re no longer interested.

We want to make sure you’re getting the right updates at the right time. You can customize exactly which emails you receive by logging into your account here. You can also opt in or out to SMS text messaging here as well.

Customizing Your Notifications

  1. Go to Settings: Once you are in your dashboard, look for the “Settings” tab in the left-hand menu.
  2. Adjust Your Toggles: Inside the Settings page, you’ll see a list of notification types.
  3. Save Your Changes: Simply switch the toggles On or Off to match your preferences. Changes are saved instantly!

Why keep notifications on? We recommend keeping Outbid Alerts and Auction Closing notifications active. These ensure you don’t miss out on a vehicle you’re bidding on if someone places a higher bid in the final minutes. Note: Essential account emails—such as password resets and purchase receipts—will always be sent to your inbox for security and record-keeping.

To update or change your credit card information on your account, log in to your dashboard and click the “Account Info” tab in the left hand menu. Scroll to the bottom section. You can update your credit or debit card information here.

Keeping your payment information up to date ensures that your bidding remains active and that any winning transactions are processed without delay. You can update your details by logging in here .
 

Steps to Update Your Card

  1. Go to Account Info: Once you’ve accessed your dashboard, click on the “Account Info” tab in the left-hand menu.
  2. Find the Payment Section: Scroll to the bottom of the page to find your stored payment method.
  3. Enter New Details: Input your new credit or debit card number, expiration date, and security code.
  4. Save/Submit: Once you submit the new information, our system will securely update your file and replace the previous card.
 

Community Interaction

Auction Integrity & SafetyTo ensure a fair, transparent, and trustworthy environment for all bidders and sellers, we maintain strict oversight of all auction activities. By participating in an auction either as a seller, bidder or commenter, you agree to the following standards designed to protect price integrity and prevent fraudulent or abusive activity.

Bidding Standards & ControlsTo prevent market manipulation and ensure “real-time” fairness, the following protections are in place:
  • Payment Validation: A valid, verified payment method must be on file prior to bidding. We check every credit card when a user places their first bid on every auction in the amount of the buyer’s fee, which is 5% of that bid. If the credit card declines for any reason for the buyer’s fee, that bid is not placed.
  • Retraction Policy: Bid retractions are generally not allowed. For more information, visit our Buyer FAQ.
Winning Bidder ResponsibilitiesWinning an auction is a commitment to purchase. Failure to follow through harms the community and the seller.
  • Payment Windows: All winning bids should be settled within 24–72 hours (unless otherwise stated in the listing).
  • Non-Payment Consequences: We have a zero tolerance policy for non-paying buyers, and that results in an account ban on our platform.
  • Underbidder Policy: In cases of non-payment, we reserve the right to allow the seller to offer the vehicle to the next highest bidder to discourage fake price inflation.

Zero Tolerance for Price Manipulation (Shill Bidding)We strictly prohibit any attempt to artificially inflate the price of an item.

  • Self-Bidding: Sellers may not bid on their own auctions, nor may they use associates, family members, or secondary accounts to do so.
  • Consequences: Confirmed price manipulation results in an immediate and permanent ban from the platform.
  • Account Integrity: Attempts to bypass a ban by creating new accounts will result in a permanent block of all associated devices, addresses, and payment methods.

Commenting on Listings

Comments should remain focused on the item being auctioned.
  • Permitted: Questions about condition, history, technical specifications, or shipping logistics.
  • Prohibited: See all of the following:
    • Public requests to contact buyers and sellers: To protect the privacy of all users, any comments asking a buyer or seller to contact them will be removed. To contact a seller on a live auction, please use the “Contact Seller” button on the listing page.
    • “Price Sniping” or Market Interference: To ensure a fair marketplace, we do not allow comments intended to unfairly influence the auction’s outcome.
    • Price Policing: Do not post links to other websites or “comparable” listings to complain about the current bid or asking price. The market determines the value.
    • Side Deals: Negotiating a “buy it now” price or attempting to take a transaction off-platform in the comments during an active auction is strictly prohibited.
    • FUD (Fear, Uncertainty, Doubt): Making unsubstantiated negative claims about a vehicle to discourage other bidders is considered auction interference.
    • Hate Speech & Harassment: We have zero tolerance for derogatory language, threats, or harassment of any kind.

You can ask the seller questions in the public comment section of the auction listing. You can also contact sellers directly via the contact buttons on their listings for private inquiries like scheduling a PPI. For more instructions on how to do this, visit the Buyer FAQ.

Comment Moderation

We trust that our community of enthusiasts help to keep our platform a safe and respectable place in the comments. As such, community members can report inappropriate comments to our staff for review.

  • Reporting: If a user believe a comment violates our  Community Guidelines, they can click the “Report” button on that comment.
  • Review: Reported comments are sent to our Moderators for review.
  • Actions: If one of our Moderators agree that the comment violated Community Guidelines, we will hide the comment and may take further action against the commenter if necessary, such as temporary or permanent account bans.

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